S60 Nokia Messaging Mail

Frequently Asked Questions

About Nokia Messaging

Getting Started Troubleshooting

About Nokia Messaging

1. What is Nokia Messaging?

Nokia Messaging gives you easy access to your e-mail from your Nokia device. View, respond, forward, compose and delete e-mails on the move, and manage your e-mail inbox, outbox, drafts and sent folders.

Nokia Messaging for e-mail makes it easy to send and receive e-mail from your Nokia S60 device. It includes:

  • Automatic delivery of e-mail using the IMAP idle protocol
  • Support for up to 10 e-mail accounts
  • Support for HTML e-mail

Nokia Messaging is available on more than 20 Nokia S60 devices and in more than 20 languages.

2. How much does Nokia Messaging cost?

The Nokia Messaging software is free, but depending on your service plan you may be charged to send and receive data from your mobile device. Contact your operator to find out how much you will be charged.

3. How much does Nokia Messaging cost when I’m roaming?

Because data transfer costs may apply, you may choose to suspend e-mail delivery when you leave your network area to prevent unexpected charges. The Sync while roaming feature is disabled by default to avoid unexpected costs.

To enable e-mail delivery while roaming:

  1. Select the Settings icon in Nokia Messaging on your Nokia device.
  2. Select When to Sync.
  3. Set Sync While Roaming to On.
Consult your operator for more information about data transfer costs.

Getting Started

4. How do I set up Nokia Messaging on my Nokia device?

To sign up for Nokia Messaging, you need:

  • An existing e-mail account
  • A data service plan with your operator
  • A supported Nokia device
  • Nokia Messaging software installed on your Nokia device.

For detailed instructions, see the Quick Guide to Nokia Messaging for S60.


5. Does my device already have Nokia Messaging?

Depending on the model and firmware version of your Nokia device, you may have Nokia Messaging preloaded. If you are in a country where Nokia Messaging is available, but not preloaded, the e-mail setup application on your device will setup your e-mail address in Nokia Messaging. As an alternative, you can sign up for Nokia Messaging at email.nokia.com.

6. Why do I have to give you my e-mail password?

Nokia Messaging automatically fetches your e-mail messages from your e-mail account as new e-mail arrives. To access your e-mail, Nokia Messaging needs your user name and password.

Nokia does not use your password except in accordance with our Service Terms and Privacy Policy.

7. What if I’m already receiving e-mail on my device?

Nokia Messaging can run on your Nokia device alongside most other e-mail applications without any problems.

However, if you are using Nokia Intellisync Mobile Suite, you must uninstall it before using Nokia Messaging.

To uninstall Nokia Intellisync Mobile Suite:

  1. Select the Menu button on your Nokia device.
  2. Select Installations.
  3. Highlight the Intellisync icon.
  4. Select Options> Remove.

8. How am I notified of incoming e-mail in Nokia Messaging?

When a new e-mail arrives, you are notified with the e-mail alert tone and/or vibration, and the @ sign appears in the menu bar. Newer devices also display the subjects of the latest received messages on the home screen.

9. Can anyone intercept and read my e-mail as it travels over the wireless network?

No. Your e-mail is encrypted as it travels over the wireless network, to prevent unauthorised access.

10. Can I receive calls on my mobile device when I am receiving e-mail?

Yes. You can make and receive calls while Nokia Messaging is running.

11. How do I add or remove IMAP folders to sync?

  1. Log into your account on email.nokia.com.
  2. Select the Edit settings link next to an e-mail address for which you would like to sync additional folders. If the e-mail account uses the IMAP protocol, you can select more folders to sync.
  3. Select the folders you would like to sync and save your changes.

12. How do I flag a message for follow up?

  1. In your Inbox highlight the message you want to flag.
  2. Select Options and navigate to More
  3. Choose Follow up and your message will be flagged.

13. How do I view HTML e-mail in Nokia Messaging?

You can enable HTML formatting to be automatically displayed in Nokia Messaging. If there are images in the e-mail you want to see, click on Show Images in the header of the e-mail.

HTML formatted e-mails use more data, so depending on your service plan this may mean you pay more to download them. HTML e-mails can only be viewed on some devices running S60 5th Edition or S60 3rd Edition FP1 and FP2 software

How do I use shortcuts with Nokia Messaging?

Nokia Messaging has a lot of useful shortcuts both for QWERTY and non-QWERTY devices. For example, on a QWERTY device you can press c in the inbox to compose a new message, s to search your e-mail, m to move a message, and h to display help where you can read all the shortcuts.

14. How do I add or remove an e-mail address on my Nokia device?

To add an e-mail address:

  1. From the Nokia Messaging for e-mail launcher screen on your device, select Options.
  2. Select Add mailbox.

To remove an e-mail address:

  1. From the Nokia Messaging for e-mail launcher screen on your device, select the Settings icon.
  2. Scroll to the account you want to remove.
  3. Select Options > Remove mailbox
  4. Select Yes.

15. How do I change the password to my Nokia Messaging account?

To change the password to your Nokia Messaging account:

  1. Log in to your account on http://email.nokia.com
  2. Under My Account, select Change next to Password
  3. Enter your old password and your new password.
  4. Select Save password.

16. How do I update the password for an e-mail address I use with Nokia Messaging?

  1. Go to Settings in Nokia Messaging
  2. Select the mailbox for the e-mail password you wish to change and select E-mail password
  3. Enter the new password and press OK.

17. How do I stop receiving e-mail on my mobile device?

To temporarily stop e-mail delivery on your device:

  1. Open the Nokia Messaging for e-mail launcher screen on your device
  2. Select Options.
  3. Select Offline.

Troubleshooting

18. How far back in time can I save my e-mail using Nokia Messaging?

You can store e-mail messages for up to one month with Nokia Messaging. These messages are stored in your device’s memory, so you may wish to change the amount of stored messages in the settings on your device.

  1. Go to the Nokia Messaging for e-mail launcher
  2. Select the Settings icon.
  3. Select What to sync.
  4. Select Inbox.
  5. Select Remove older than and enter your preferred time period.

When you initially set up Nokia Messaging for e-mail you will receive e-mail from the last 3 days, then automatic delivery of new e-mail will begin. Old e-mail is stored to the value you set in the Settings menu.

19. I set up my Nokia Messaging account with my Windows Live Hotmail e-mail address, but I am not receiving any e-mail

Windows Live Hotmail requires the latest Nokia Messaging device software. You may be using an older version of the software. Point your device browser to email.nokia.com and download the software from there. After you install the new version, the Nokia Messaging software will automatically launch. Click the Sync button to begin receiving your Windows Live Hotmail.

20. My mobile device displays an error message about not being able to connect to the internet. What do I do?

Your access point may be incorrectly defined or your mobile device may be out of network coverage. An access point is a setting your mobile device uses to connect to the internet. You can change which access point Nokia Messaging uses in the Settings menu.

Make sure your device is within network coverage and that your access points are correctly defined. If necessary, you can download new access points from Settings (in the Tools folder) on your device.

21. I get a "This is an automatically generated Delivery Status Notification 500: Failure" error when sending an e-mail. What does this mean?

In rare cases, Nokia Messaging cannot send e-mails because your e-mail provider's SMTP server settings are incorrectly configured, or because your e-mail provider will not allow Nokia Messaging to send e-mail through their server.

If you are receiving this error, log into your account at email.nokia.com, select Edit Settings on the account that is receiving the error, select Change Server Settings and remove the information in Outgoing mail server and Outgoing server port. Uncheck SSL Required for outgoing mailserver, and select Save. This will cause your e-mails to be sent through the Nokia Messaging server and should solve the problem.

22. I get an error message when I try to get my e-mail on my mobile device in another country. What does this mean?

Nokia Messaging requires internet connectivity. Most often this error is due to the fact that your operator does not have roaming agreements with operators in that country.

23. I am not getting e-mail on my mobile device any more. What do I do?

If your account is active and you are not receiving e-mail on your mobile device, check for the following:


Sign up now!

Get started with Nokia Messaging by signing up for the service at email.nokia.com.

Read more

Compatible devices

Find out which Nokia device models are supported by Nokia Messaging.

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Quick guide

Learn how to use the basic functions of Nokia Messaging.

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