Repair and recycle

Phone not working properly? Try the following:

These simple steps can help in a majority of cases.

1. Switch off the device. 2. Remove the battery. 3. After a few seconds, re-insert the battery, and switch on the device.

Restore the original factory settings as explained in the user guide.

Make sure your device is running the latest software.
For downloads and assistance, go to www.nokia-caribbean/softwareupdate
Remember to back up your contacts and data before updating.

Common problems

Nokia Care points

Locate your nearest Nokia Care point with our retailer locator.

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Repair status

reapir status

Check the progress of your product's repair with our repair status checker.

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Recycling

Nokia Care points are happy to recycle your phones and accessories.

Learn more

Nokia battery advisory